The most common causes are the following:. People have differing styles of communication, ambitions, political or religious views and different cultural backgrounds. In our diverse society, the possibility of these differences leading to conflict between individuals is always there, and we must be alert to preventing and resolving situations where conflict arises. Whenever people form groups, they tend to emphasise the things that make their group "better than" or "different from" other groups. This happens in the fields of sport, culture, religion and the workplace and can sometimes change from healthy competition to destructive conflict.
Even within one organisation or team, conflict can arise from the individual differences or ambitions mentioned earlier; or from rivalry between sub-groups or factions. All leaders and members of the organisation need to be alert to group dynamics that can spill over into conflict.
Especially in the workplace, two main types of disputes have been noted although these two types may also happen in other situations. These are:. The handling of conflict requires awareness of its various developmental stages. If leaders in the situation can identify the conflict issue and how far it has developed, they can sometimes solve it before it becomes much more serious.
Typical stages include:. In the organisation leaders and members should be alert to signs of conflict between colleagues, so that they can be proactive in reducing or resolving the conflict by getting to the root of the issue. Typical signs may include:. Similarly, leaders and members can identify latent conflict between groups of people in the organisation or the community and plan action before the conflict becomes open and destructive:.
Teamwork and co-operation are essential in an organisation which aims to be effective and efficient, and not likely to be divided by conflicting factions. The best teamwork usually comes from having a shared vision or goal, so that leaders and members are all committed to the same objectives and understand their roles in achieving those objectives.
Important behaviours in achieving teamwork and minimising potential conflict include a commitment by team members to:. Especially in workplace situations, it is necessary to have agreed mechanisms in place for groups of people who may be antagonistic e. The evaluative approach is typically popular when litigation or another formal process is pending.
Most often, the parties give their opening remarks in a joint session and then move into private caucus for the remainder of the session. This mediation model goes beyond the effective communication and shared understanding of the facilitative model and delves deeper into party empowerment and recognition.
Transformative mediators take a more secondary role and guide a process that restores relationships with oneself and others. The focus is on the journey of the process itself, not any outcome. Transformative mediation focuses on two underlying principles 1 empowerment and 2 recognition. Parties are empowered when they listen, communicate, analyze, evaluate, and make choices more effectively than they could prior to the session.
Recognition in this process means considering the perspective, views, and experiences of the other party to see them as a human being with their own legitimate situation and concerns.
Recognition in this model is something one gives to rather than gets from the other party. When achieved, empowerment and recognition can lead to settlement, but in transformative mediation, settlement is only a secondary effect. Goals: Both parties leave the mediation 1 empowered with better problem-solving and decision-making skills and 2 recognized by the other party in a deeply empathetic way. Humanistic mediation is much in line with the transformative model, and it brings several additional distinctions that deepen the connection of both the mediator and the parties.
In humanistic mediation, these distinctions include: 1 Party-to-party dialogue where parties use their own inner strengths to better connect with the humanity of each other; 2 Mediator presence where the mediator practices mindfulness; compassion, and self-awareness to hold a peaceful space for the parties; and 3 Preparation meetings where communication is framed through storytelling and uninterrupted sharing during the sessions.
The work of the mediator is primarily in the pre-mediation preparation sessions. Goals: Parties dialogue and share their stories in an uninterrupted, safe, and positive space held by the mediator.
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Hybrid models combine either 1 elements of two or more mediation models e. One or both parties can request to receive coaching during the process. No one will be coached unless they request the service. Similar to mediation, facilitation is a problem solving process guided by an impartial third party. The primary difference is that the facilitator is more likely to involve the parties in making decisions about the content, including the development of ground rules and the agenda.
Facilitators do not contribute to the substance of the discussion nor do they have decision-making authority. Such meetings often help clarify misunderstandings and work expectations, and helps to foster positive interactions. Through this process, you will be coached on how to have productive interactions that may deescalate emotions and lead to problem solving. We will generate options and work on a game plan to achieve your goals.
Conflict-management training is offered for managers and employees to develop basic concepts, skills, and processes to assist in understanding the sources of conflict. We explore the psychobiological effects of conflict, your own response to conflict, and how to communicate with someone who has a different approach. In helping decide if mediation would be suitable for everyone involved we will assess each person's: ability to communicate ability to deal with emotion level of anxiety overall health and functioning capacity, including mental health.
Connection to the state of Victoria. Risk of harm. We will also assess risk factors such as: domestic or family violence child abuse or child abduction self-harm and harm to others a history of anti-social, violent or controlling behaviour the duration of the dispute the types of behaviour involved how deep the conflict is. An existing or application for an intervention order. Police involvement may indicate the matter isn't suitable for mediation. Power imbalance between those involved in the dispute. Previous attempts to mediate. If you have previously attended a mediation with those involved in the dispute and you weren't able to reach a resolution or stick to the agreement, before proceeding we will assess if there are new circumstances or issues and those involved: are open to negotiating in good faith have stuck to past agreements have reconsidered their position have the capacity to understand and participate in the mediation process.
Mediation on behalf of VCAT and the courts. Common neighbourhood disputes. Disputes between one or more sets of neighbours over issues such as: trees fences drainage privacy behaviour pets noise. Further information To find out more about your legal rights and options visit Victorian Legal Aid External link.
How and when we can help | Dispute Settlement Centre of Victoria
Contact your local council External link for information about local laws or by-laws and planning and building requirements that apply to your situation. Inter-family disputes. Disputes between siblings and extended family over matters such as: intergenerational conflict elderly care arrangements funeral and burial arrangements wills and estates powers of attorney. Our services may be unsuitable if your dispute involves: an application for a Family Violence Intervention order a matter in the Family Court or Federal Magistrates Court parental arrangements someone who doesn't have the capacity to provide instructions.
Further information Contact Victoria Legal Aid External link for information on organising a family conference with the support of a lawyer or help to reach an agreement about a family dispute. For family counselling, mediation and dispute resolution services, visit the Family Relationships Online External link website. Interpersonal conflict. Interpersonal conflict between: people in the same social circle, such as friends members of the same social group, hobby or sporting pursuits people attending schools who have not been able to resolve the issue through the school community groups.
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Further information Contact the Victoria Police if you are fear for your own safety. Call Triple Zero Make a complaint to the Victorian Equal Opportunity and Human Rights Commission External link if you feel you have been discriminated against, sexually harassed, victimised or vilified. Incorporated associations. Internal club or association conflicts between: individual members committee members different clubs.
For free and low cost legal resources and advice for community organisations visit the Not-for-profit law information hub External link delivered by Justice Connect External link. Owners' corporation and retirement villages. Issues and complaints relating to the use of common property in an owners's corporate, including: disputes with neighbours behavioural issues between members of an owners' corporation. This may include: complaints about the management process of an owners' corporation complaints regarding fees members complaints against the manager how meetings are organised, minutes and communicated Further information For information on your rights and obligations as an owner in an owners' corporation or resident in a retirement village, visit the Housing External link section of the Consumer Affairs Victoria External link website.
Owners corporation managers and retirement village operators should visit the Licensing and registration External link section of the Consumer Affairs Victoria External link website. If you are a tenant in an owners' corporation visit the Tenants Victoria External link website for further information. Small business and consumer disputes.
Disputes between individuals and businesses, or business to business owners, often referred to us by the Magistrates Court of Victoria or VCAT: monies owed contracting and sub-contracting arrangements quality of goods and services. Further information If your dispute relates to a small business retail lease, general business dispute, owner driver or forestry contractors, farmers and farm creditors or taxi driver and operators contact the Victoria Small Business Commission External link. Tenancy related issues.
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Disputes in a share house between tenants, including lead tenants and subtenants over: outstanding bills damage to the property end of lease issues. Further information For information on resolving a renting dispute between a tenant and a landlord visit the Housing section on the Consumer Affairs Victoria External link website.
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For information and advice about your rights as a renter, contact Tenants Victoria External link. To find out more about your rights in public housing, contact the Victorian Public Tenants Association External link. Workplace related disputes.